By creating a customer account, you'll enjoy several benefits. Firstly, you can easily view your order history to ensure you are purchasing the same yarn base or complementing colors from past orders. Secondly, you'll enjoy a seamless checkout experience as your address information will be saved. Thirdly, you'll have the ability to manage any subscriptions you may have. Additionally, starting from May 2023, you'll be able to earn rewards points for every purchase you make.

If you choose not to set up an account you are always welcome to continue with guest checkout.

Your username will be your email address. If you have forgotten your password please click the "forgot your password" link above and enter your email address on the next screen then check you inbox for a link to reset your password.

If you haven't received an email to reset your password, there are a couple of options to consider. Firstly, it's possible that you haven't previously set up an account as our website will let you place orders as a guest without an account. In this case, you'll see a message on the "forgot your password" page indicating that no account exists for the provided email address. To set up a new account using the same email, simply return to the login page and click "New Customer Account Sign Up" and continue with your email address. Once your account is set up, you'll have access to your account history.

If you've confirmed that an account has been set up but still haven't received a password reset email, please check your spam folder as it may have been filtered there. If you still can't locate the email, please don't hesitate to contact us at info@ancientartsfibre.com and we'll be happy to assist you.

If you suspect your account has been compromise please click on the "forgot my password" link above and an email will be sent to you to reset your password. If you continue to have concerns please reach out to us at info@ancientartsfibre.com and we will be happy to help.

To change your password please click on the "forgot my password" link above and an email will be sent to you to reset your password.

Please reach out to us by email at sales@ancientartsfibre.com or by phone at 403-454-5663 and we will be happy to help set this up.

Please contact us by email at info@ancientartsfibre.com or by phone at 403-454-5663 if there is anything we can help with.