Ancient Arts Yarn can be purchased
through several different options:

• Place an order through this website
• Come visit our store at 607 Manitou Road SE, Calgary, AB
• Order over the phone at 403-454-5663
• Visit a local yarn shop that stocks Ancient Arts Yarns.
  A list of shops can be found under the stockist menu above.

Need help choosing the right yarn for your next project? Including questions on:

• Choosing the right yarn base
• Colour choices
• Calculating yarn requirements

Please contact us at 403-454-5663 or email us at sales@ancientartsfibre.com to get started.

Order Changes

If you need to make changes to your order before you receive a shipping notice, please don't hesitate to contact us. We'll do our best to accommodate any changes you need. We can be reached by email at sales@ancientartsfibre.com
or phone at 403-454-5663.

Combining Orders

To save on shipping costs, you can combine your orders. To do so, please contact us by email at sales@ancientartsfibre.com
or by phone at 403-454-5663. If your order has not yet shipped, we can combine it with another order and refund to you any shipping costs may be saved by
combining.

Shipments to United States

• Shipped by Canada Post or USPS
• Please note that only USPS will deliver to US PO Boxes
• Tracking numbers provided on all shipments
• Tariffs may be charged by US Border Services, we will do all we legally can to minimize this.

Shipments to Canada

• Shipped by Canada Post, ICS Courier, Purolator and UPS
• Please note that only Canada Post will deliver to PO
  Boxes
• All brokerage and duty paid by Ancient Arts, you will incur no additional cost to receive your order

Shipments to International (Outside
Canada & USA)

• Shipped by USPS and Canada Post.
• Tracking number available to most destinations
• You are responsible for any additional brokerage, duties or taxes that may be incurred on import into your country. We cannot change or reduce the amount on your commercial invoice or change the description to gift.

We offer a one-year return and exchange policy from the date of shipment. We know knitting and crochet projects often unfold over time, and a shorter return window doesn’t always make sense.

Returns requested within the timeframe permitted by the original payment method (typically up to 90 days, and in some cases up to 120 days) are eligible for a refund to the original method of payment. After that period, and up to one year from the shipment date, returns are eligible for exchange or store credit/gift card only.

To be eligible for a return or exchange, yarn must be in original condition with labels intact, and be scent- and smoke-free. Please note that shipping fees are non-refundable.

Please note that our prices for customers in the USA include tariffs which have been paid on your behalf at time of import, in the event this product is returned or exchanged any tariffs paid are not available for refund or credit towards exchange yarn.

Please contact us by email at sales@ancientartsfibre.com or by phone at 403-454-5663 to arrange return.

Phone: 403-454-5663

Email: info@ancientartsfibre.com

Studio: 607 Manitou Road SE, Calgary, AB, Canada