We offer a 60-day return and exchange policy from the date of shipment. To be eligible for a return or exchange yarn must be in original condition with label intact and be scent and smoke-free. Please note that shipping fees are non-refundable. Refunds will be issued to the original payment method used for the purchase.
Please note that our prices for customers in the USA include tariffs which have been paid on your behalf at time of import, in the event this product is returned or exchanged any tariffs paid are not available for refund or credit towards exchange yarn.
Please contact us by email at sales@ancientartsfibre.com or by phone at 403-454-5663 to arrange return.